Troubleshooting

Solutions for common login and configuration issues.

Troubleshooting

If you are experiencing issues using Session, review the common solutions below.

I cannot log into Session with my 18+ verified account

If you are receiving an authorization error when attempting to log into Session despite having completed your VRChat age verification, it is likely because your verification status is hidden.

Your 18+ verification must be explicitly shown on your VRChat profile for Session to authenticate you.

To fix this:

1. Log in to the VRChat Website.
2. Navigate to your Profile settings.
3. Under the Update Status section, ensure your Age Verification Marker is checked to Verified 18+ instead of Hidden.

Understanding VRChat 18+ Verification Features

According to the official VRChat documentation regarding the Profile Marker:

Verified users over the age of 18 have the option to publicly display a marker on their profile indicating their 18+ age verification status.

“Verified 18+” can only be used by users who are age verified, and are 18 or older.

The marker can also be hidden completely if a user does not want to make their verification status visible to others. Users who are verified 18+ can always access age-restricted instances, regardless if the verification marker is shown publicly on their profile.

The age verified trust shield icon alone does not indicate a user is 18+, only that they have verified their age. Users who are under 18 (but must be at least 13+) can verify their age with Persona, but will not be able to select the Verified 18+ marker on their profile, or access age-restricted instances until they have turned 18.

If you have not yet verified your age, you can do so by visiting the VRChat Verification Page.